FAQs

FAQs

1. What Is the Eligibility for Exchanges?

To be eligible for an exchange, the item must be:

  • Unused

  • In the same condition as received

  • In its original packaging

📌 Exchanges are accepted only if the product is received defective, and a proper parcel opening video is mandatory.

⚠️ No Exchange / No Return on size-related issues
⚠️ No Cancellation or Refund once the order is placed

2. What Are Non-Returnable Items?

The following items cannot be returned or exchanged:

  • Intimate apparel

  • Swimwear

  • Final sale items

3. What Is the Process for Refund / Exchange?

To initiate an exchange or refund request:

Once the item is received and inspected, we will notify you via email regarding approval or rejection.

✅ If approved, a credit note will be issued and applied to the original payment method within 1–2 business days.

4. What If I Receive a Damaged or Defective Item?

If you receive a damaged or defective product, please contact us immediately at
📧 customer.segreta@gmail.com

We will arrange a replacement, including applicable shipping costs, after verification.

5. How Can I Contact Attirica?

For any questions or support, reach us at:
📧 customer.segreta@gmail.com

6. How Do I Hand Over the Exchanged Parcel?

All exchanged items must be:

  • Unused, unaltered, and unwashed

  • Returned with original packaging and tags (for hygiene reasons)

📌 Garments or fabrics that do not support tagging may be exchanged without tags.

Please ensure:

  • The parcel is securely packed

  • The shipping label is included to avoid transit issues

7. What If I Receive a Different-Coloured Item?

Please note that product colours may vary slightly due to professional lighting and screen resolution differences.

If you have concerns, feel free to contact us at
📧 customer.segreta@gmail.com — we’re here to help!

We can’t wait to see you back at ATTIRICA!

Attirica — Where Elegance Meets Modernity, one timeless piece at a time.